![]() ![]() ![]() Ability to link call history, in-call snapshots, and files shared during a Dynamics 365 Remote Assist mobile call to an associated Dynamics 365 Field Service work order.Integration with Microsoft Dynamics 365 for Field Service.Availability on mobile devices without augmented reality (AR) support.Annotate and share in-call snapshots in low-bandwidth scenarios.Capture session history through call recordings.Send and receive messages, in-call snapshots, and files through text chat.Annotate on a 2D image capture, or snapshot, of the space during a call.Use asset capture in offline scenarios to annotate, capture, and visualize images and videos of assets and store them in Microsoft Dataverse. ![]() Add mixed-reality annotations in space.Additionally, Dynamics 365 Remote Assist is available on mobile devices without ARCore or ARKit support, too! Visit our documentation on product requirements to learn more. Furthermore, Dynamics 365 Remote Assist mobile allows for easier broad-scale deployment in organizations.ĭynamics 365 Remote Assist is available on Android phones and tablets with ARCore support and iOS iPhones and iPads with ARKit support. With the availability and familiarity with mobile devices, technicians can use Dynamics 365 Remote Assist mobile during repairs and inspections with ease. Using live video calling, mixed-reality annotations, and high-resolution snapshots, they can share what they see with the remote collaborator to troubleshoot problems together, faster.ĭynamics 365 Remote Assist mobile is beneficial in scenarios where technicians may need physical access to confined or hard-to-reach spaces, or access to other mobile apps that are part of their organizations' workflows. Microsoft Dynamics 365 Remote Assist enables technicians with mobile devices to connect with a remote collaborator on Dynamics 365 Remote Assist mobile or Microsoft Teams (desktop or mobile). ![]()
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